Frequently Asked Questions
Everything you need to know about shopping with Book Fanar.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our courier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate an exchange or refund.
Which payment methods do you accept?
Book Fanar accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Do you offer international shipping?
Yes, we ship our fashion collections worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at the checkout stage.
What should I do if I receive a damaged item?
We maintain high quality standards, but if you receive a defective product, please contact our customer support team within 48 hours of delivery with photos of the damage for a priority replacement.